Click the “Contact DETI” graphic found on the bottom of every page of The DETI Digest (scroll down until you see the yellow graphic under the Need Help? Submit a Ticket! headline). Click the graphic and use your UNG credentials to log in.
We also have a DETI service ticket link at the bottom of most pages on DETI’s SharePoint website. (UNG login required)
How to Submit a Ticket
Click Here to Access a DETI Service Ticket
Use your UNG credentials to access the ticketing system.
The service ticket is a form with a maximum of five boxes to complete:
- Your Name
- Short description of the problem
- What is the course name? (If applicable)
- What is the CRN (If applicable)
- What is the problem? (More Information)
Ticket Tips
BE SPECIFIC: Briefly explain the problem, but include details so that we can duplicate your issue and provide a solution.
WHERE: Tell us where we can locate the course (file, quiz, video, etc.) that has the issue. Include the URL when possible.
EMAIL AND PHONE: We respond via email using the Service Portal. However, sometimes a phone call will save a lot of time. Include your phone number when possible.
SOFTWARE ISSUES: If software is causing a problem, let us know if you are using a UNG supplied computer or a personal computer. And be sure to include the name of the web browser (Chrome, Firefox, Safari, Edge, etc.).
STUDENT ISSUES: If a student contacts you with a D2L problem, include the student’s name and email address, if possible. We can view the course as the student to troubleshoot the problem.
Updated January 6, 2022