Get Your eLearning@UNG Questions Answered
Whether you are a new instructor or a long-time D2L user, here’s where you’ll find answers to eLearning@UNG (D2L) questions
DETI’s FAQ page on myUNG has answers to your questions.
DETI on myUNG
DETI’s FAQ page provides answers to the most common questions asked by instructors regarding Brightspace by D2L, the Learning Management System used at UNG.
For questions about products DETI supports, use the left-rail navigation to locate:
Faculty Resources – Information about products and services used in online learning, such as Turnitin, Top Hat, SoftChalk, Respondus, and more.
DETI Media Center – Details about Kaltura Video Platform and Closed-Captioning instructions.
(UNG login required) Go to DETI’s FAQ Page →
Screenshot of the DETI Service Ticket web page.
DETI Service Ticket
DETI assists instructors with online and blended (hybrid) course design. That includes Quality Matters reviews, instructional design support, closed-captioning of multimedia, instructional video recording, and faculty mentoring.
DETI can provide answers to your Brightspace by D2L, ProctorU, Respondus, Kaltura, SoftChalk, Turnitin, Blackboard Collaborate, and Top Hat questions.
Submit a DETI Service Ticket →
Screenshot of the eLearning@UNG Tutorial course home page. Request access with a DETI Service Ticket.
eLearning@UNG Tutorials
Instructors can request access (submit a DETI Service Ticket) to this eLearning module. Pin it to your eLearning@UNG home page for easy access.
This guide contains how-to videos and information about using eLearning@UNG (D2L) tools. The resources are organized by tool or tool groups (named functionally).
Use the Content Browser to navigate through the content and resources in the module.
Request Tutorial Access, Submit a DETI Service Ticket →
Screenshot of the DETI Digest calendar.
DETI Calendar
DETI provides workshops, webinars, and walk-in clinics on a variety of topics for instructors throughout the year.
Instructors can request individual or group workshops and webinars by submitting a DETI Service Ticket.
Submit a DETI Service Ticket →
Screenshot of the GeorgiaView help page.
D2L Help Center
USG’s Help Center provides users with Brightspace by D2L information. This website contains a searchable database – available 24 hours a day, 7 days a week, 365 days a year, plus live chat.
A complete transcript of your completed chat transcript can be emailed to you for future reference.
Here are a few Help Center links for instructors and content designers.
- How-To Video Tutorials
- Creating and Managing Content
- Quizzes – Setting up Quizzes
- Navigating Brightspace Email
- Getting Started with Discussions
- Data Restore Guidelines For Instructors
- Brightspace Tips & Tricks
- Editing Discussion Content
- Managing Rubrics
- Issues with my Discussions
Visit the Georgia View D2L Help Center Website →
Toll-Free for the Hearing Impaired: 1-800-892-4315
Appropriate adaptive technology (hardware) is necessary to use this number.